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Refund Policy

Refund expectations for custom digital mastering work, including the limited situations where a refund, correction, or redelivery may be offered.

Last updated: June 4, 2026

This refund policy explains how Finite Mastering handles payments for custom digital mastering work.

General rule

Because mastering is custom digital work, payments are generally non-refundable once mastering work or automated processing has started.

When a refund, correction, or redelivery may be offered

  • You were charged twice by mistake.
  • Finite Mastering failed to deliver because of an issue caused by the service.
  • There was a clear technical service error.
  • A refund is legally required.

When refunds are not usually given

  • You changed your mind after work started.
  • You uploaded the wrong mix.
  • You changed the mix after delivery.
  • You expected mixing instead of mastering.
  • You wanted a different creative direction.
  • A streaming platform made the master sound quieter or louder.
  • A label, distributor, playlist, or listener did not respond as expected.

If there is a problem

If there is a problem, please make contact first so Finite Mastering has the chance to fix it through a correction, clarification, or redelivery where appropriate.