Refund Policy

General rule

This policy applies to mastering, mixing, vinyl transfer, and vinyl restoration orders. These are custom services created or carried out for the individual client, project, and source material.

Cancellations before work starts

You may cancel your order for a full refund at any time before work on the ordered service has started. Please contact Finite Mastering as soon as possible if you need to cancel.

Once work has begun

Because mastering, mixing, vinyl transfer, and vinyl restoration are created or carried out specifically for each client and source, refunds are generally not available once work has begun, except where a refund is legally required or one of the limited circumstances below applies.

Included mastering revisions

Each mastering order includes one revision round at no additional cost. A revision is an adjustment to the master created from the original submitted mix.

Additional mastering revisions

Further mastering revision rounds are available for £15 per round. A new mix, changed arrangement, updated stems, replacement source, or substantially different creative direction is not treated as a revision and may incur a separate remastering or service fee.

When a refund, correction, or redelivery may be offered

• You were charged twice by mistake.
• Finite Mastering failed to deliver because of an issue caused by the service.
• There was a clear technical service error.
• A refund is legally required.

When refunds are not usually given

• You changed your mind after work started.
• You supplied the wrong, incomplete, corrupt, or unsuitable audio, files, record, or other source material.
• You supplied a new mix, replacement files, changed material, or a different source after work started or after delivery.
• You expected a different service from the mastering, mixing, vinyl transfer, or vinyl restoration service ordered.
• You wanted a different creative direction after work started.
• The condition, wear, damage, noise, warping, distortion, or other limitations of a vinyl record or source material restricted the achievable result.
• Vinyl restoration did not remove every click, crackle, hiss, distortion, or source defect.
• A streaming platform made the master sound quieter or louder.
• A label, distributor, playlist, or listener did not respond as expected.

If Finite Mastering makes a mistake

If Finite Mastering delivers the wrong files, introduces a technical issue, or does not fulfil the agreed service, we will correct the issue promptly at no additional cost.

If Finite Mastering cannot complete the order

If Finite Mastering is unable to complete an order, the client will receive a refund for any uncompleted portion of the agreed service.

Revision timeframe

Mastering revision requests must be submitted within 7 days of delivery. After this period, the order will be considered complete.

If there is a problem

If there is a problem, please make contact first so Finite Mastering has the chance to review it and, where appropriate, provide a correction, clarification, redelivery, or other remedy required by applicable law.